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The following course information is effective for the Spring 2018 term.

PPRO 1 Management Boot Camp

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Discover the keys for effectively managing your employees, how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC® personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 1 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 2 Time and Productivity Management

How effectively you manage your time and productivity can affect your business and personal life in many ways. You’ll get tips and techniques you won’t get anywhere else for managing time and increasing productivity. Whether you are managing your own or others’ time, come away with proven tips to put into practice on Monday morning.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 2 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 3 Managing Generations in the Workplace

Get an understanding of managing workers in different generations in the workplace and what motivates each generation at work, what incentives they respond to, and what messages they value. Come explore these unique generational characteristics then identify practical, how-to tips and techniques for managing Boomers, Gen Xers and Gen Yers in the workplace.

This is an instructor-led, online course that cannot be accessed through Blackboard. Please contact our office for access information to the online course. Call (847)543-2615 or email professionalworkshops@clcillinois.edu

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 3 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 4 Business Management Certificate

Enhance your management skills through this program for supervisors, managers and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees and increase your effectiveness. Learn collaborative skills that are essential to help harness the energy of groups and teams for maximum performance and productivity. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to and what messages they value. The certificate includes the following courses: Management Boot Camp, Collaborative Management and Managing Generations in the Workplace.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 4 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 11 Time Management

Does time seem to manage you rather than the other way around? Are you wishing for more time in a day in order to accomplish all of the things you must do without even contemplating what you want to do? Utilizing a variety of resources from time management and productivity experts, this course will guide you to understand time, culture, systems, technology, and strategies. Develop a personal overall system that incorporates individual style and preferences with proven techniques for bringing order to today’s 24/7 wired world. Please purchase the book "What To Do When There's To Much To Do" by Laura Stack before the first class meeting.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 11 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 17 Keys to Customer Service

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Discover the direct relationship between service skills and career achievement as you become skilled at being an exceptional service provider.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 17 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 18 Extraordinary Customer Service

Transform your customer service into something extraordinary, gain more repeat business and improve your bottom line. Extraordinary customer service comes from focusing on the few essential elements that yield big results. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 18 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 19 Customer Service Series

The customer service series combines the two classes Keys to Customer Service and Extraordinary Customer Service at a discounted price. Learn to improve your customer service skills to enhance your career skill set, improve productivity and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 19 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 24 Understanding Behavior in the Workplace

This is a core workshop for anyone who works with people. This workshop draws upon the sixteen classical styles as identified in the DiSC® Profile to help you understand your preferred behavior style and the styles of others. This understanding enables you to adapt your behavior as necessary to improve your working relationships. After completing the course, you will be able to describe the strengths and limitations of the different behavior styles, identify styles of co-workers and customers and identify how and when to adapt to other people’s behavior styles. The cost of the DiSC® Profile personal assessment is included in this course.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 24 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 25 Fundamentals of Supervision

Supervision is not a responsbility to be taken lightly and yet many people find themselves in the position with little or no advance preparation. In this workshop, you will be provided with an overview of the “people” skills required of successful supervisors. Topics covered include motivation, problem solving, performance management, successful meetings, harassment in the workplace and legal/organizational concerns.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 25 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 29 The Effective Administrative Assistant

As a seasoned administrative assistant, are you looking for ways to revitalize your work and find a fresh perspective on all that has to be done? Or, are you new to the field looking for practical ways to start at the top of your game? This program will provide you the fundamental tools required for you to be successful.

The program is an instructor-led online course to help Administrative Assistants deliver results in the real world. You will participate in highly interactive, live online sessions with your instructor and peers once a week for two hours. By meeting online, you minimize your time away from the office but still gain the benefits of class discussion, group participation, and instructor interaction. Outside of the weekly sessions, there will be a variety of ways to communicate with the instructor and the group to reinforce concepts.

You will learn:
* Communications skills, including listening, questioning and being more assertive.
* How to increase your effectiveness in recognizing and managing conflict, as well as dealing with difficult people.
* How to influence others even when you don't have authority over them.
* How your style works to your favor (and might work against you).
* A five step model for getting things done with less stress.
* Easy-to-use templates and tools to successfully deliver projects.
* Practical approaches to juggle all that's on your plate.

This program qualifies for 10 CAP Recertification Points for Certified Administrative Professionals.

Please contact (847) 543-2615 for information on how to access this online course.

Typically Offered: Offered spring only.

Offered Spring 2018: Yes

Open PPRO 29 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 33 Negotiation Skills

Learn the strategies and tactics needed to conduct successful negotiations through a combination of lectures and real-world exercises. Navigate complex business and life situations and be the most talented person at every negotiating table. You will be equipped to assess the interests of your opponent, make offers and counter offers, react to unforeseen negotiating obstacles, and effectively prepare to take on any negotiation you might encounter in your career and personal lives. To enhance your learning experience, read “Getting to Yes” by William Ury before the first class.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 33 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 51 Creating Cell Phone Apps for your Business

Cell phone apps are the latest way smart businesses are reaching their customers. Smart organizations are investing in building cell phone apps for their businesses. We will provide you with step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android, iPhone and Blackberry platforms. The course is ideal for those who want to understand how smartphone applications can be inexpensively built, and also for technical users who want to understand how to quickly deploy smartphone applications.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 51 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 85 Essentials of Project Management

Does your organization struggle with delivering projects on-time and on-budget? Would you like to help your teams work together to deliver projects more reliably? Perhaps you’re interested in pursuing certification as a Project Management Professional (PMP)? Join us for our Essentials of Project Management Workshop. This two-day, hands-on session, led by a certified PMP, will give you practical insights on how to deliver your projects more reliably. In addition, you will qualify for 14 contact hours toward your project management certification, or 14 PDUs if you are already certified.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 85 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 86 Advanced Project Management

Seasoned project managers are asked to successfully deliver despite increasing complexity. Our Advanced Project Management workshop is designed to go beyond the essentials of basic project planning. Based on the Project Management Institute’s (PMI®) PMBOK® Guide, you will get in-depth instruction on more advanced topics such as earned value, procurement management, stakeholder relationship management, quality management, and team leadership. Taught by a certified Project Management Professional (PMP®), you will get practical insights on advanced topics that will help experienced project managers improve project outcomes.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 86 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 87 Project Management Professional (PMP) Exam Prep

Join us for this intensive, one-day session designed to get you on the path to achieving your goal of becoming PMP certified. What should you focus on? What are some tips to keep in mind to help answer the tough questions? You will leave this session with everything you need to prepare for passing the exam.

Comprehensive study material is provided, including a hard copy of the latest edition of A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and two top-rated prep guides. The session is facilitated by a certified PMP with experience helping people prepare and pass the certification exam worldwide.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 87 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.50

PPRO 88 Project Management Professional Series

Interested in getting your Project Management Professional (PMP®) certification? Completion of these three classes will provide you with the 35 professional development units (PDUs) required to obtain your PMP Certification, and prepare you for the PMP exam. With these dynamic courses, taught by Andy Kaufman, a certified PMP trainer and author, you can make this the year that you become a certified PMP.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2018: Yes

Open PPRO 88 Class Schedule

  • Subject:
    PPRO
  • Units:
    2.50


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