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The following course information is effective for the Spring 2019 term.

PPRO 1 Management Boot Camp

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Discover the keys for effectively managing your employees, how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC® personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 1 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 2 21st Century Strategies for Productivity

How effectively you manage your time and productivity can affect your business and personal life in many ways. You’ll get tips and techniques you won’t get anywhere else for managing time and increasing productivity. Whether you are managing your own or others’ time, come away with proven tips to put into practice on Monday morning.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 2 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 3 Managing Generations in the Workplace

Get an understanding of managing workers in different generations in the workplace and what motivates each generation at work, what incentives they respond to, and what messages they value. Come explore these unique generational characteristics then identify practical, how-to tips and techniques for managing Boomers, Gen Xers and Gen Yers in the workplace.

This is an instructor-led, online course that cannot be accessed through Blackboard. Please contact our office for access information to the online course. Call (847)543-2990 or email professionalworkshops@clcillinois.edu

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 3 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 4 Business Management Series

Enhance your management skills through this program for supervisors, managers and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees and increase your effectiveness. Learn collaborative skills that are essential to help harness the energy of groups and teams for maximum performance and productivity. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to and what messages they value. The series includes the following courses: Management Boot Camp, Collaborative Management and Managing Generations in the Workplace.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 4 Class Schedule

  • Subject:
    PPRO
  • Units:
    3.00

PPRO 10 Developing Your Emotional Intelligence

Emotional Intelligence is a different way of being smart and is key to high performance at all levels, in all types of careers. It’s not about your IQ, it’s how you manage yourself and your relationships. Research shows individuals with high Emotional Intelligence boost effectiveness in operational excellence, customer loyalty, financial performance and career engagement.

Explore and understand the importance of Emotional Intelligence in the workplace and how to identify it in yourself and others. Learn to develop and apply the Emotional Intelligence competencies associated with self-awareness, self-management, social awareness and relationship management. This interactive and engaging series of three two-hour sessions will equip you with the mindset and understanding of the 12 components of Emotional Intelligence and provide you with the skills and resources needed to be an effective leader and successfully relate to others.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 10 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 17 Keys to Customer Service

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Discover the direct relationship between service skills and career achievement as you become skilled at being an exceptional service provider.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 17 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 18 Extraordinary Customer Service

Transform your customer service into something extraordinary, gain more repeat business and improve your bottom line. Extraordinary customer service comes from focusing on the few essential elements that yield big results. You’ll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 18 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 19 Customer Service Series

Customer service is now essential for business and all work organizations. With the increase of technology, human interaction with customers becomes all the more important. Whether it relates to retaining customers, serving your audience, or turning inquiries from potential customers into sales, good customer service is now one of the central factors in organizational success. Learn to improve your customer service skills to enhance your career skill set, improve productivity, and increase your organization’s success. You will also take away some extraordinary customer service techniques you won’t find anywhere else. This series includes two courses, Keys to Customer Service and Extraordinary Customer Service.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 19 Class Schedule

  • Subject:
    PPRO
  • Units:
    2.00

PPRO 25 Fundamentals of Supervision

Supervision is not a responsibility to be taken lightly and yet many people find themselves in the position with little or no advance preparation. In this workshop, you will be provided with an overview of the “people” skills required of successful supervisors. Topics covered include motivation, problem solving, performance management, successful meetings, harassment in the workplace and legal/organizational concerns.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 25 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 27 Your Workplace, Your Employees and the Law

Designed for non-lawyers, this course will provide business owners, managers, supervisors and HR professionals with a roadmap for effectively handling employee-related issues that affect today’s legal-prone work environment. Learn guidelines, step-by-step compliance instructions and proven strategies for successfully managing employees and for complying with state and federal workplace laws.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 27 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 29 The Effective Administrative Assistant

As a seasoned administrative assistant, are you looking for ways to revitalize your work and find a fresh perspective on all that has to be done? Or, are you new to the field looking for practical ways to start at the top of your game? This program will provide you the fundamental tools required for you to be successful.

The program is an instructor-led online course to help Administrative Assistants deliver results in the real world. You will participate in highly interactive, live online sessions with your instructor and peers once a week for two hours. By meeting online, you minimize your time away from the office but still gain the benefits of class discussion, group participation, and instructor interaction. Outside of the weekly sessions, there will be a variety of ways to communicate with the instructor and the group to reinforce concepts.

You will learn:
* Communications skills, including listening, questioning and being more assertive.
* How to increase your effectiveness in recognizing and managing conflict, as well as dealing with difficult people.
* How to influence others even when you don't have authority over them.
* How your style works to your favor (and might work against you).
* A five step model for getting things done with less stress.
* Easy-to-use templates and tools to successfully deliver projects.
* Practical approaches to juggle all that's on your plate.

This program qualifies for 10 CAP Recertification Points for Certified Administrative Professionals.

Please contact (847) 543-2990 for information on how to access this online course.

Typically Offered: Offered spring only.

Offered Spring 2019: Yes

Open PPRO 29 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 31 Accounting and Finance for Non-Financial Managers

Every successful person in the workplace utilizes financial information to aid effective decision making. Learn the financial concepts and accounting processes used in most businesses and the practical techniques that will increase your effectiveness and career. Get a foundation to understand the seven steps in the accounting cycle and use financial information in decision making.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: No

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 37 Introduction to Social Media

Get involved in the move from in-person to online communication. Learn what social networks are and their role in your business. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 37 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 38 Marketing Using Social Media

Develop a two-way communication and marketing strategy for your organization using social networks. Let your instructor guide you in exploring major social networks, including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use Twitter, blogs and LinkedIn to engage your customers or clients and keep them interested in your organization or business. You’ll find out the advantages and disadvantages of each, and learn what’s right for your work and kind of organization.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 38 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 39 Integrating Social Media in Your Organization

Take away practical strategies and techniques for implementing social networks for your organization or business. Learn how to create your own private social network using Ning, work socially using Google Docs and calendars, and move your website to an interactive Web 2.0 site. Your instructor will help you choose which social network tools are right for your situation, and then integrate them into your website to develop a social networking strategy for your organization. Find out what you can be doing, what you should be doing, and develop a plan to integrate social networks into your communication and marketing.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 39 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 40 Social Media for Business Series

Get in on this exciting and growing way to communicate, market and serve your customers and clients. From Facebook to Twitter, blogging, YouTube, LinkedIn, and more, discover the new principles of communication that apply across all networks and how these specific social networks work and the possible uses for your organization. Learn how social networks are used to develop a two-way communication and marketing strategy for your organization. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. Whether you are new to social networks or already involved, you will come away with both an understanding of social networks and practical, how-to techniques to integrate social networks into your organization or business. This series is useful for businesses, nonprofits, government and other organizations.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 40 Class Schedule

  • Subject:
    PPRO
  • Units:
    3.00

PPRO 47 Supervisory and Leadership -Online

Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor's role and responsibilities, and strategies for improving your overall effectiveness as a leader. After completing this class, you will be able to self-assess your own competencies, know what you need to do to maximize your effectiveness as a supervisor, and employ strategies to create productive and cooperative staff relationships. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: No

  • Subject:
    PPRO
  • Units:
    2.00

PPRO 48 Business Coaching

Mentoring and coaching are used frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. You will earn a certificate and take home the much-awaited toolkit you have been searching for to improve your employees’ performance. You will create the working environment that your employees will find truly rewarding.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: No

  • Subject:
    PPRO
  • Units:
    2.00

PPRO 50 Mobile Marketing

More than half of U.S. consumers who’ve made purchases on their smartphones have done so in response to mobile marketing messages. The way consumers are interacting with brands and connecting to the world is changing because of mobiles. Find out about location-based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: No

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 51 Creating Cell Phone Apps for your Business

Cell phone apps are the latest way smart businesses are reaching their customers. Smart organizations are investing in building cell phone apps for their businesses. We will provide you with step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android, iPhone and Blackberry platforms. The course is ideal for those who want to understand how smartphone applications can be inexpensively built, and also for technical users who want to understand how to quickly deploy smartphone applications.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: No

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 52 Advanced Mobile Marketing

Come get the knowledge needed to implement a mobile marketing plan for your organization. Find out about proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign. Learn how to promote your app on the web, build a landing page for your app, and advanced tracking of your application usage. Then take home a blueprint for creating guidelines and standards for your mobile marketing effort, and how to measure its success. You will leave this course with the knowledge to implement a mobile marketing plan for your organization.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: No

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 53 Mobile Marketing Certificate

The way consumers are interacting with brands and connecting to the world is changing because of mobile devices. Find out about location-based marketing, mobile payments, QR codes, applications, and mobile coupons. You will learn how mobile marketing can increase your capabilities to retain current customers and gain new ones. Then get step-by-step instructions on how non-technical users can build, deploy and market smartphone applications across Android, iPhone and Blackberry platforms. Finally, get the knowledge needed to implement a mobile marketing plan for your organization. Find out about proximity marketing, mobile marketing metrics, and developing a mobile marketing campaign. The certificate includes Mobile Marketing, Creating Cell Phone Apps for Your Business and Advanced Mobile Marketing.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: No

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 60 Foundations of Agile Project Management

Do you frequently lead or participate in projects that experience frequent changes in the project requirements? This course is designed for anyone who wants to efficiently lead or participate in projects. This two day course can be taken individually or as part of the Agile Project Management Series. It is an excellent next step for those who have been trained on traditional project management approaches, including those who have already earned certifications from the Project Management Institute (PMI)®.

This foundations course will introduce you to agile project management, including the core values and principles outlined by the Agile Manifesto. Learn some common myths and misconceptions about agile development approaches, identify factors to consider when deciding whether to adopt agile practices and understand the general agile practices that a company may want to adopt. Wondering what Scrum is, or how it is used in practice? How does Scrum compare to XP and Lean? Learn the answers in this highly interactive class.

This course qualifies for 7 PDUs for certified Project Management Professionals (PMP)® and is aligned with the Agile Certified Practitioner exam objectives developed by Project Management Institute.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 60 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 61 Agile Certified Practitioner (PMI-ACP) Certification Prep

The Agile Certified Practitioner Certification Prep, one-day session, is part of the Agile Project Management Series or may be taken individually to prepare for certification. As more organizations transition to agile, it is increasing the demand for professionals with agile skills and an understanding of a range of agile methodologies. Because of this demand, now is the perfect time to earn your Agile Certified Practitioner (PMI-ACP®) credential. For those who are already earned their Project Management Professional (PMP)® credential, this course qualifies for an additional 14 PDUs.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 61 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 62 Agile Project Management Series

Agile has quickly become the go-to project management approach for a wide range of industries. Completing these two courses will provide you with the classroom hours and materials you need to pass the PMI-ACP exam. This fast-paced series is taught by Andy Kaufman, author and certified PMP trainer. Make this the year that you get serious about understanding agile and demonstrating that knowledge by earning the Project Management Institute’s fastest growing certification: the PMI-ACP. Course materials are included in the course fee.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 62 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 63 Situational Leadership

The Situational Leadership Model is one of the most recognized, utilized and effective frameworks for leaders today. The model matches the behaviors of leaders with the development needs of the individual or group that they are attempting to influence in order to build and drive effective group performance.

Gain an awareness of your innate leadership-related strengths and areas for development while understanding which leadership styles have a high probability of success. Learn how to influence up and down the organization to develop engaged, committed employees and effectively drive behavior change and business results through a common, practical leadership process.

Recommended reading for the class is “Multipliers” by Liz Wiseman, available on Amazon.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 63 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 64 Building Successful Teams

Successful companies today perform better than their competition when employees work together as a team – with common goals and business objectives. Making a team functional and cohesive requires levels of courage and discipline that many groups struggle to master.

Learn the five key characteristics of building successful teams that create high performance success. Understand the importance of demonstrating credibility, having clear standards and dealing with conflict productively in both formal and informal team settings.

Recommended reading for the class is the 2005 edition of “Overcoming the Five Dysfunctions of a Team: A Field Guide” by Patrick Lencioni, available on Amazon.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 64 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.00

PPRO 85 Essentials of Project Management

Does your organization struggle with delivering projects on-time and on-budget? Would you like to help your teams work together to deliver projects more reliably? Perhaps you’re interested in pursuing certification as a Project Management Professional (PMP)? Join us for our Essentials of Project Management Workshop. This two-day, hands-on session, led by a certified PMP, will give you practical insights on how to deliver your projects more reliably. In addition, you will qualify for 14 contact hours toward your project management certification or 14 PDUs if you are already certified.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 85 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 86 Advanced Project Management

Seasoned project managers are asked to successfully deliver despite increasing complexity. Our Advanced Project Management workshop is designed to go beyond the essentials of basic project planning. Based on the Project Management Institute’s (PMI®) PMBOK® Guide, you will get in-depth instruction on more advanced topics such as earned value, procurement management, stakeholder relationship management, quality management and team leadership. Taught by a certified Project Management Professional (PMP®), you will get practical insights on advanced topics that will help experienced project managers improve project outcomes.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 86 Class Schedule

  • Subject:
    PPRO
  • Units:
    1.00

PPRO 87 Project Management Professional (PMP) Exam Prep

Join us for this intensive, one-day session designed to get you on the path to achieving your goal of becoming PMP certified. What should you focus on? What are some tips to keep in mind to help answer the tough questions? You will leave this session with everything you need to prepare for passing the exam.

Comprehensive study material is provided, including a hard copy of the latest edition of A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and two top-rated prep guides. The session is facilitated by a certified PMP with experience helping people prepare and pass the certification exam worldwide.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 87 Class Schedule

  • Subject:
    PPRO
  • Units:
    0.50

PPRO 88 Project Management Professional Series

Interested in getting your Project Management Professional (PMP®) certification? Completion of these three classes will provide you with the 35 professional development units (PDUs) required to obtain your PMP Certification and prepare you for the PMP exam. With these dynamic courses, taught by Andy Kaufman, a certified PMP trainer and author, you can make this the year that you become a certified PMP.

Typically Offered: Offered summer, fall & spring.

Offered Spring 2019: Yes

Open PPRO 88 Class Schedule

  • Subject:
    PPRO
  • Units:
    2.50

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