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The following course information is effective for the Spring 2018 term.

PPRO 29 The Effective Administrative Assistant

As a seasoned administrative assistant, are you looking for ways to revitalize your work and find a fresh perspective on all that has to be done? Or, are you new to the field looking for practical ways to start at the top of your game? This program will provide you the fundamental tools required for you to be successful.

The program is an instructor-led online course to help Administrative Assistants deliver results in the real world. You will participate in highly interactive, live online sessions with your instructor and peers once a week for two hours. By meeting online, you minimize your time away from the office but still gain the benefits of class discussion, group participation, and instructor interaction. Outside of the weekly sessions, there will be a variety of ways to communicate with the instructor and the group to reinforce concepts.

You will learn:
* Communications skills, including listening, questioning and being more assertive.
* How to increase your effectiveness in recognizing and managing conflict, as well as dealing with difficult people.
* How to influence others even when you don't have authority over them.
* How your style works to your favor (and might work against you).
* A five step model for getting things done with less stress.
* Easy-to-use templates and tools to successfully deliver projects.
* Practical approaches to juggle all that's on your plate.

This program qualifies for 10 CAP Recertification Points for Certified Administrative Professionals.

Please contact (847) 543-2615 for information on how to access this online course.

Typically Offered: Offered spring only.

Offered Spring 2018: Yes

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