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Access and Disability Resource Center (ADRC) Frequently Asked Questions (FAQs)

  1. Question: I receive extended time on my exams.  How will my instructor handle this now that we are online?

    Answer: For those of you receiving extended time on your exams and quizzes, these should now be adjusted by the individual faculty member through Canvas.  An email blast was sent to all instructors referencing this link, and instructing them how to manually adjust this in Canvas. 

    Please note that we will not be utilizing testing forms during this time, but it’s recommended you email your instructor with a reminder that you receive extended time prior to your exam. (This is assuming you have met with us for the current semester and given your instructor  paperwork for your approved accommodations.  If you haven’t met with us for the current semester and wish to renew your accommodations, please contact our main office staff:  OSD@clcillinois.edu.)

    If you have questions or concerns about an exam with proctoring, or any other questions regarding testing accommodations, please email: OSD_testing@clcillinois.edu 

    Alternatively, you may contact our testing coordinator by emailing: Mdubay@clcillinois.edu


  2. Question: I have a note taker in my class.  How will this work?

    Please inquire and consult with your individual instructor regarding notes.  These will typically be posted online (in Canvas, etc.) by the instructor.  Should your instructor work out a distance lecture, or alter the class other than utilizing Canvas, your note-taker should still send you notes electronically.

    If you have questions or concerns about note-taking, please email: OSD_notetaking@clcillinois.edu.

    Alternatively, you may contact our note-taking coordinator by emailing: Mamburn@clcillinois.edu.


  3. Question: What if I have an issue with my audio books or a reader for my exams?

    Should you have any questions regarding your books on audio, or Google Read & Write, please direct them to Rblanchard1@clcillinois.edu.

    In addition, there are several  free reader applications available for quick download, including Speak It and ChromeVox. (Search for a free download of these apps.)  If you require assistance getting this set up, please contact Art Flores: Aflores@clcillinois.edu.


  4. Question: I am blind. Will there be software changes? What if JAWS or NVDA doesn’t operate?

    Answer: You have likely already been contacted by ADRC and specific arrangements have been made for testing. Should you have any concerns regarding testing, please email: Mdubay@clcillinois.edu

    Should you be using a different software platform because of the change in class, or have technical questions, please start by directing them via email to: Aflores@clcillinois.edu


  5. Question: I am deaf and currently have interpreters or CART services. How will this work?

    Answer: You have likely already been contacted by ADRC and specific arrangements have been made for interacting within the online class(es). Should you have any concerns regarding captioning or other material, please email: Kparra@clcillinois.edu


  6. Question: I have an ongoing health related concern, and have a CHI accommodation. Does this change?

    Answer: If you are eligible for this accommodation, you would have had a collective meeting with ADRC and your instructor. The parameters for the CHI plan, which was sent to both you and the instructor, would remain valid. However, there may be individual changes due to the structure of the class changing to an online component. ADRC would encourage a conversation between the student and the instructor over these changes to see how the CHI might be altered, if needed. Faculty have been asked by their Deans to facilitate flexibility as much as possible. However, communication is a two way street, so please reach out to them directly. Obviously, if the student is uncomfortable initiating this process, or should the instructor feel that the changes create some concern for the integrity of the material, please contact Tcrowe@clcillinois.edu. We will attempt to collectively alter the CHI as needed/appropriate.

    If you have not yet met with your instructor and our staff to discuss your chronic health impairment plan for this semester, please be sure to check your CLC student email as our office has reached out to you directly.


  7. Question: I need exams and/or other materials read to me. How do I access a reader?

    Answer: If you need access to a reader and have been provided a CLC subscription to Google Read & Write, this subscription should work remotely for exams and Canvas materials. If you need assistance with this, please contact Bob Blanchard: Rblanchard1@clcillinois.edu or Art Flores: Aflores@clcillinois.edu.

    In addition, there are several free reader applications available for quick download, including Speak It and ChromeVox. (Search for a free download of these apps.) If you require assistance getting this set up, please contact Art Flores: Aflores@clcillinois.edu.


  8. Question: How do I apply for accommodations?

    We’re here for each and every student. The college serves many students and visitors with disabilities. CLC provides an educationally accessible environment that ensures all students receive an equal opportunity to services, programs and courses regardless of their disability.

    In-Person services Grayslake (B171): Mon. - Thurs. 7:30 am. - 4:30 p.m.
    Providing live call services and email support. (847) 543-2474
    To schedule an appointment in person or by Zoom, call (847) 543-2474 or email osdmain@clcillinois.edu 

    In order to apply for accommodations, please complete and scan/send an application and consent form, found here: https://www.clcillinois.edu/student-services/tutoring-and-academic-support/disability/how-to-get-help along with documentation of your disability to OSD@clcillinois.edu.

    (Documentation may be included in your IEP/504 from high school, or contain a narrative from your doctor or licensed mental health professional. If you have any questions regarding what could serve as appropriate documentation, please feel free to contact us at OSD@clcillinois.edu.)

    Once your application and documentation have been received, our team will review your file to determine any appropriate accommodations. Since it’s a team effort, typical turnaround time for file review is 7-10 days. Once file review is complete, we’ll contact you to schedule an appointment (via phone or Zoom) to discuss any available accommodations. We’ll also provide you with information to give to your instructors.

    For any additional questions, please contact us at OSD@clcillinois.edu. Email is our preferred contact method at this time, but if you prefer to leave us a voicemail, contact us at (847) 543-2474 and we’ll respond to your inquiry as soon as possible. We strive to respond to all inquiries the same business day.