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COVID-19 Update - March 18, 2020

Published Mar 18, 2020

en Español

College of Lake County provided students with the following updates, resources and important information:

Right now, you are probably balancing many different things at once. Please know that CLC is here to support you and help you through this process. We believe in you. The resilience you have shown us every day will be the strength to pull you through to successfully complete the semester.

We encourage you to be resources for one another and maintain connections with peers via virtual means such as study groups and peer-to-peer support.

Faculty and staff are available to assist with the transition to our alternative delivery method learning. This will be an adjustment for us all, as it is a different semester than we expected. Please know that staff and faculty are here to help you through this process but realize that they are learning how to adjust during this time as well. If we all lend each other some patience and grace, we will get through this time of transition together.

CLC has created a resource page to connect students to various resources available to aid in the alternative delivery model process. Please visit the Lancers Keep Learning Page at

For many of us, this can be a time for heightened stress and anxiety. As a Lancer, you have resources available to you. Counseling and Psychological Services (CAPS) provides clinical services by licensed mental health professionals. Beginning March 19, 2020, CAPS will provide phone consultations to actively enrolled students. Visit or call (847) 543-2032 for more information on services available to you.

We understand that throughout these challenging times you may experience hardship and may be looking for options to withdraw from a course. Please use the following checklist (PDF) to help guide your decision to withdraw from one or more courses in the spring 2020 term:

  • Reach out to the instructor of the course. Explain that you are considering withdrawing from the class. Ask about the alternative learning options or options for an “incomplete,” which can give you 120 days or more to complete the class after it ends. Your instructor will list the requirements for successfully completing the course if you choose to take an “incomplete.”
  • Reach out to an advisor or student development counselor by calling 847-543-2060 or emailing They will help answer any questions about whether a withdrawal is the right option for you and any impact it could have on your academic plans. They also may know resources that could help you stay enrolled in the course and complete successfully.
  • If you are receiving financial aid, contact the financial aid department by calling 847-543-2062 or emailing Withdrawing from a class may mean that you have to return some financial aid or may impact your future eligibility for aid.
  • If you still feel that withdrawing is the right option for you, withdraw from your class in myStudentCenter. Step-by-step instructions (PDF) are available. You can withdraw from a class through the day before the class end date, which is visible under “Enrollment Deadlines” for each class in myStudentCenter. Instructions on how to view these dates (PDF) are available.
  • Will I get a refund? For the spring 2020 term, students who withdraw themselves on or after March 13, 2020 (the date that alternative delivery was announced) will receive a prorated tuition and fees adjustment. The amount of the adjustment is based on the remaining time left in the course at the time of withdrawal. For example, if you withdraw at the 80% point of the course, you will receive an adjustment of 20% of the tuition and fees. If you have paid your tuition and fees, this will be refunded to you. If you have not paid your tuition and fees in full, this will be deducted from your balance due. No additional appeal is needed.
  • If you have difficulty withdrawing from your class, contact or 847-543-2015 for assistance.

For course-specific inquiries, please reach out to your instructor directly. For general inquiries, please fill out the inquiry form located here.

Also, please know all campus doors are locked. We apologize for any inconvenience. These efforts are to protect the health and safety of everyone.

As Lancers, we will get through this time together. Again, we believe in you, and the College of Lake County is here to support you.

Thank you,

Dr. Lori Suddick, President
College of Lake County