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Aira Information

Navigation for the Blind

Access opens the door to make success possible. In continuing efforts to promote student access and success, the College of Lake County is pleased to be an Aira access location. Any student, staff, faculty, or community member may access Aira at any of the College of Lake County’s three campuses.

What is Aira?

Aira provides on-demand, remote visual interpretation services for the blind and low-vision community. Download the app, press a button, and your phone's camera streams a live video to a highly screened Aira Agent.

Aira logo

Who are Aira Agents?

Aira agents are certified and trained by Aira and provide immediate information to users to accomplish any task as a team. They work from home, pass a background check, sign a non-disclosure agreement and go through extensive training on orientation and mobility. They are not a replacement for a guide dog or a white cane but rather an additional feed of visual information. From navigating around campus to finding an open seat in the classroom, there is no task too small for calling an Aira Agent.

What are Aira's Operation Hours?

Aira agents are available 24 hours a day, 7 days a week. Aira’s Customer Care team is available from 8 am to 8 pm Central Standard Time 7 days a week.

How do I access Aira?

You will need an iPhone or Android smartphone, and can follow this link: https://aira.io/guests to sign up as an Aira guest. Once you are registered, and in an Aira-enabled location, you will be able to make a call to an Aira Agent using the app!

Can I use Aira off-campus?

If you are a CLC student, staff, or faculty member with a need to utilize Aira off-campus, it may be possible. Please reach out to the Office for Students with Disabilities with this request at OSD@clcillinois.edu

How may I get help regarding Aira?

You may contact Aira directly at https://aira.io/contact-us 

For additional information on accessibility, please contact CLC’s Office for Students with Disabilities at OSD@clcillinois.edu