Desktop Support Technician

Career Certificate
Cost
$2,678*

A career that meets industry trends

Fix common IT issues

Gain a great sense of understanding and financial accomplishment with a career in desktop and customer support. You know you are right where you need to be when the industry trend today is with cloud computing, software and hardware.

The desktop support technician certificate takes two semesters. You learn to:

  • Install and configure Windows.
  • Configure and manage connectivity and storage.
  • Maintain Windows.
  • Protect Devices and Data.
  • Deploy Windows client.
  • Manage identity and access.
  • Manage compliance policies and configuration profiles.
  • Manage, maintain and protect devices.
  • Manage apps.

What can you do with a Desktop Support Technician Certificate?

The desktop support technician certificate prepares you to start work or continue your education in programming, computer information science or related fields, which prepares you for these careers.

Highlights

  • Stackable Credentials

    Earn and learn as you go with stackable credentials.

  • WIOA Program

    Eligible for Workforce Innovation and Opportunity Act (WIOA)-awarded vouchers.

  • 100% Online

    Can be completed 100% online.

  • Career Certificate

    Earn a career certificate in 1 year or less to refine your skills into an in-demand career.

  • Program Length: 4 Months

    Full-time students finish in 4 months.

Career Outlook

View more careers

Need help?

Your College & Career Navigator (CCN) helps you

  • complete the admission process
  • choose an academic program
  • enroll in first-semester classes
  • get access to helpful resources

Talk to a CCN

Recommended Pathway

This pathway serves as a guide for students to complete the degree or certificate assuming full-time enrollment (registered in 12 or more credit hours per semester) with Semester 1 typically representing a Fall term. Students are strongly encouraged to meet with their College and Career Navigator (CCN) to identify coursework that will meet degree requirements based on individual academic goals. For a more inclusive list of course options, see the college catalog.

Icon Key

  • Credit for prior learning available
  • Dual credit options available
  • Global citizenship
  • Online/Virtual options available

  • Course Code Course Title Credits Course Highlights
    CIT 130

    CIT 130 Operating Systems for A+ Certificate

    Class Description

    This course covers the essential elements of Operating Systems. Specific features along with general concepts of the selected operating system will be addressed. System optimization, memory management, identity management, installation, and software/hardware management will be an integral part of this course. This course covers the objectives for the latest A+ Operating System technologies test.
         		3
    CIT 131

    CIT 131 Windows Operating System

    Class Description

    This course covers the essential elements of the latest Client Windows Operating System. Specific features along with general concepts of the Windows operating system will be addressed. System optimization, memory management, installation, and software/hardware management will be an integral part of this course. The course material is aligned to the content of the Microsoft certification exam (MD-100) although this course is not specifically focused on preparing for the MD-100 exam. The MD-100 exam is one part of the Microsoft 365 Certified: Modern Desktop Administrator Associate industry certification. Additional topics for the certification exam are covered in CIT 157.
         		3
    CIT 157

    CIT 157 Modern Windows Desktop Management

    Class Description

    In this course, students will learn how to plan, implement, and update modern deployment of Windows operating system. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data. The course material is aligned to the content of the Microsoft certification exam (MD-101) although this course is not specifically focused on preparing for the MD-101 exam. The MD-101 exam is one part of the Microsoft 365 Certified: Modern Desktop Administrator Associate industry certification. Additional topics for the certification exam are covered in CIT 131.
         		3
    EET 151

    EET 151 PC Hardware and Networking Fundamentals

    Class Description

    This course will cover the basic components of a PC, including motherboards, memory, disk drives, cases and power supplies. Computers will be disassembled, reassembled and configured to operate.NOTE: Recommended preparation CIT 120 and concurrent enrollment in EET 170 or equivalent knowledge.
         		3
    • Course Code CIT 130
      Course Title

      CIT 130 Operating Systems for A+ Certificate

      Class Description

      This course covers the essential elements of Operating Systems. Specific features along with general concepts of the selected operating system will be addressed. System optimization, memory management, identity management, installation, and software/hardware management will be an integral part of this course. This course covers the objectives for the latest A+ Operating System technologies test.
      Credits 3
      Course Highlights
    • Course Code CIT 131
      Course Title

      CIT 131 Windows Operating System

      Class Description

      This course covers the essential elements of the latest Client Windows Operating System. Specific features along with general concepts of the Windows operating system will be addressed. System optimization, memory management, installation, and software/hardware management will be an integral part of this course. The course material is aligned to the content of the Microsoft certification exam (MD-100) although this course is not specifically focused on preparing for the MD-100 exam. The MD-100 exam is one part of the Microsoft 365 Certified: Modern Desktop Administrator Associate industry certification. Additional topics for the certification exam are covered in CIT 157.
      Credits 3
      Course Highlights
    • Course Code CIT 157
      Course Title

      CIT 157 Modern Windows Desktop Management

      Class Description

      In this course, students will learn how to plan, implement, and update modern deployment of Windows operating system. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data. The course material is aligned to the content of the Microsoft certification exam (MD-101) although this course is not specifically focused on preparing for the MD-101 exam. The MD-101 exam is one part of the Microsoft 365 Certified: Modern Desktop Administrator Associate industry certification. Additional topics for the certification exam are covered in CIT 131.
      Credits 3
      Course Highlights
    • Course Code EET 151
      Course Title

      EET 151 PC Hardware and Networking Fundamentals

      Class Description

      This course will cover the basic components of a PC, including motherboards, memory, disk drives, cases and power supplies. Computers will be disassembled, reassembled and configured to operate.NOTE: Recommended preparation CIT 120 and concurrent enrollment in EET 170 or equivalent knowledge.
      Credits 3
      Course Highlights

Total Credit Hours

12

*Cost is estimated based on recommended pathway credit hours. This includes in-district tuition and other fees, such as books and materials before financial aid is applied, as well as grants, loans or scholarships. There are many opportunities for financial assistance at CLC. Learn more about Cost of Attendance.



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